Refund and Returns Policy

Refund and Returns Policy

  • Company name

SoYou MEDIA AS

  • Org.number

919 789 271

  • Address

BEACHY by GHWERP
Heimlibakken 12
0198 Oslo
Norway

  • Payment

The seller can demand payment for the item from the time it is sent from the seller to the buyer.

If the buyer uses a credit or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card will be charged the same day the item is shipped.

When paying by invoice, the invoice to the buyer is issued when the item is shipped. The payment deadline is stated on the invoice and is a minimum of 14 days from receipt.

Buyers under the age of 18 can not pay by invoice.

  • Delivery

Delivery takes place when the buyer, or his/hers representative, has taken over the item.

If the delivery time is not stated in the order, the seller must deliver the item to the buyer without undue delay and no later than 30 days after the order from the customer. The item must be delivered to the buyer unless otherwise agreed between the parties.

  • Defected items – your rights and deadline for complaint

If there is a defect on the item, the buyer must within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has complained in time if it happens within 2 months from the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer took over the item. If the item or parts of it are intended to last significantly longer than two years, the complaint period is five years.

If the item has a defect and this is not due to the buyer or conditions on the buyer’s side, the buyer may, in accordance with the rules in the “Forbrukerkjøpsloven”, chapter 6, depending on the circumstances, withhold the purchase price, choose between correction and redelivery, demand price reduction, demand the termination of the agreement and/or demand compensation from the seller.
Complaints to the seller should be made in writing.

  • Correction or redelivery

The buyer can choose between claiming the defect or correcting the delivery of similar items. The seller may nevertheless oppose the buyer’s claim if the implementation of the claim is impossible or the seller causes unreasonable costs. Correction or re-delivery must be made within a reasonable time. The seller is in principle not entitled to make more than two remedial attempts for the same defect.
www.beachy.club has an open 14-days return policy. Your goods must be returned in their original condition, with tags attached. Make sure the parcel is securely sealed, to avoid damage. Please return it to our web store’s address in Oslo:

BEACHY by GHWERP
Heimlibakken 12
0198 Oslo
Norway

Returns must be paid by the customer.

We will refund your return within 14 days of its arrival, back to the same card/account you used when placing your order. You may return the goods by any transport of your choice but note that you will be liable in case of loss or damage. To track your return, save the tracking ID on the return shipping label.

All items are quality controlled and checked before they are shipped. Should you receive an item that is not in perfect condition please contact us immediately at:
post@beachy.club to get your claim approved. Please note that any claim requires that you have not used the item inappropriately and that the item is not defective due to your conduct. You will receive compensation for the cost of fixing an item, a new item, a discount, or a full refund for the item including shipping costs.

  • Return process

Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging, and seal still attached. If you are unsure whether we will accept your claim; please see the information section underneath for a complete list of criteria.

Place the item in the original shipping box, or any other solid carton box. Close the box and tape it securely. Along with the return, please send the filled-in Return Your Purchase Form with your order number, name, e-mail, and reason for the return.

Please note that the return delivery fee will not be refunded. Any items that are being returned must be in perfect condition without any visible signs of damage and must have the original label attached. Returns are closely inspected upon delivery, and we reserve the right to refuse any returns that do not match these criteria.

  • Price discount

The buyer can demand an appropriate price reduction if the item is not corrected or returned. This means that the ratio between reduced and agreed price corresponds to the ratio between the value of the item in the defective and contractual condition. If there are special reasons for it, the price reduction can instead be set equal to the significance of the defect for the buyer.

If the item has not been repaired or returned, the buyer can also cancel the purchase when the defect is not insignificant.

  • Conflict resolution

Complaints are addressed to the seller within a reasonable time, cf. points 9 and 10. The parties shall try to resolve any disputes amicably. If this does not succeed, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on phone +47/23 400 500 or at www.forbrukerradet.no.

The European Commission’s complaints portal can also be used if you wish to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. The complaint is filed here: http://ec.europa.eu/odr